Why Open Dimension Recommends Antarys for AI Chatbot Platforms

How faster vector search can significantly improve chatbot response times and potentially reduce operational costs.

About Open Dimension

Open Dimension AI (opendimension.ai) is a Bangladesh-based AI solutions company with the motto "Building Cutting-Edge AI Solutions and Software Services to Transform Business Operations."

Their platform helps businesses build intelligent chatbots trained on company data, automate workflows with visual builders, and integrate with 50+ tools including Intercom, Zendesk, LiveChat, Slack, WhatsApp, and Microsoft Teams.

Location: 10th Floor, JCX Business Tower, Japan Street, Bashundhara R/A, Dhaka 1229, Bangladesh

What Open Dimension Builds

Platform Capabilities

• 100+ pre-built data connectors with real-time sync
• Visual workflow builder (no coding required)
• Hallucination-proof answers with citations from verified sources
• Action Layer that executes tasks, not just answers questions
• Real-time analytics to track interactions and measure ROI

The Vector Search Challenge

Open Dimension's chatbot platform relies heavily on semantic search. Every customer question triggers multiple searches:

1. Search through company documentation and policies
2. Look up similar past conversations
3. Find relevant resolved tickets
4. Retrieve conversation context

This happens continuously across hundreds of concurrent conversations, making vector search performance critical to the platform's responsiveness.

Why Open Dimension Recommends Antarys

Performance Impact on User Experience

The primary reason for their recommendation: faster vector search directly translates to more responsive chatbots.

When a customer asks a question, the chatbot needs to search through knowledge bases, past conversations, and historical tickets. Each search adds latency:

• Slower vector searches (150ms each): 3 searches = 450ms of wait time
• Faster vector searches (15ms each): 3 searches = 45ms of wait time

The difference: 400+ milliseconds might seem small, but across thousands of daily conversations, it determines whether chatbots feel instant or sluggish.

Potential Cost Benefits

Open Dimension acknowledges that better vector search performance could impact operational costs:

Possible advantages:

• More efficient resource utilization
• Ability to handle more concurrent users on existing infrastructure
• Reduced need for additional compute resources as platform scales
• More predictable costs with self-hosted infrastructure

These are assumptions based on how performance typically impacts cloud costs—exact savings would depend on specific usage patterns.

Why Antarys Specifically

Open Dimension recommends Antarys for three reasons:

1. Self-Hosting Capability

Once Antarys offers cloud hosting (or for teams that can self-host now), it provides:

• Data stays within company infrastructure
• No per-query pricing models
• Full control over deployment
• Better for data residency requirements

2. Integrated Workflow

Antarys handles both embedding generation and storage in one system. This simplifies architecture—no need to coordinate between separate vectorization services and storage systems.

3. Performance for Real-Time Applications

Fast vector search is essential for chatbot platforms where:

• Customers expect instant responses
• Multiple searches happen per interaction
• Hundreds of concurrent conversations run simultaneously
• Every millisecond affects user experience

Where Performance Matters Most

Knowledge Base Retrieval

Every customer question requires searching through documentation. Faster searches mean more responsive chatbots and better customer satisfaction.

Learning from Past Interactions

The platform learns from every resolved ticket by searching through thousands of historical conversations. Better performance allows checking more historical data without slowing responses.

Multi-Channel Consistency

Chatbots deployed across Slack, WhatsApp, Teams, and web all query the same knowledge base. Performance matters when handling high concurrency across multiple channels.

Real-Time Data Sync

With 100+ pre-built connectors, data is constantly being updated. Faster operations mean fresher data without impacting platform responsiveness.

What Open Dimension Would Gain

If Open Dimension were to use Antarys (once cloud hosting is available), they identify several potential benefits:

1. More Responsive Chatbots

Multiple searches that currently might take 400-500ms could potentially complete in 40-50ms. This makes chatbot interactions feel instantaneous rather than sluggish.

2. Better Resource Utilization

Faster queries could mean handling more concurrent conversations on the same infrastructure, potentially reducing the need for additional servers as the platform scales.

3. Simpler Architecture

Integrated embedding generation and storage means one less service to manage and coordinate between.

4. Predictable Scaling

As the platform grows, performance improvements might help maintain responsiveness without proportional infrastructure increases.

Why Not Currently Using Antarys

Open Dimension is transparent about their situation:

Main Reason: Antarys doesn't have cloud hosting yet.

For a platform-as-a-service business, cloud infrastructure is essential for:

• Serving customers globally
• Managing infrastructure at scale
• Providing uptime guarantees
• Handling customer data security

However, they acknowledge that:

• Performance benefits could be significant for their platform
• Potential cost advantages with self-hosting and better performance
• Worth evaluating once Antarys offers cloud hosting

For Similar Platforms

Open Dimension recommends Antarys for other teams building AI chatbot platforms if they:

Can Self-Host Now

If you have an infrastructure team and can self-host, you could access:

• Immediate performance improvements
• Potential cost benefits from day one
• Full control over infrastructure

Prioritize Performance

If your platform depends on:

• Instant chatbot responses
• High-volume concurrent conversations
• Multiple vector searches per interaction
• Real-time learning from customer interactions

Want Cost Predictability

For platforms where:

• Per-query pricing becomes expensive at scale
• Predictable infrastructure costs are important
• Better resource utilization matters operationally

Value Simplicity

If you prefer:

• Integrated embedding and storage workflow
• Fewer services to manage
• Straightforward deployment

The Performance-Cost Connection

Open Dimension's key insight: performance improvements in vector search aren't just about speed—they potentially affect operational costs.

Better performance could mean:

• Higher throughput: More conversations handled per server
• Better utilization: Same infrastructure serves more customers
• Reduced scaling needs: Performance helps delay infrastructure expansion
• Predictable costs: Self-hosting provides cost certainty

These are theoretical benefits based on typical performance-cost relationships in cloud infrastructure.

Impact on Platform Features

Hallucination-Proof Responses

Open Dimension's agents cite sources for every answer. Fast vector search enables quick retrieval of relevant sources without slowing response time.

Visual Workflow Builder

Non-technical users create workflows that include vector search operations. Performance ensures these workflows run smoothly in production.

Multi-Channel Deployment

Same knowledge base serves Slack, WhatsApp, Teams, and more. Fast queries prevent bottlenecks when handling multiple channels simultaneously.

Real-Time Analytics

Platform tracks every interaction for optimization. Performance allows analyzing patterns without impacting customer-facing operations.

Conclusion

Open Dimension doesn't currently use Antarys because Antarys doesn't offer cloud hosting yet. However, they recommend it for AI chatbot platforms because:

✓ Performance impact - Faster vector search makes chatbots more responsive
✓ Potential cost benefits - Better performance could reduce operational expenses
✓ Simpler workflow - Integrated embedding generation and storage
✓ Scaling advantages - Performance improvements might help as platforms grow

For teams building similar chatbot platforms who can self-host now or are waiting for Antarys cloud offering, Open Dimension acknowledges that the performance improvements could significantly impact user experience and potentially reduce operational costs.

Learn more: Antarys Documentation | Open Dimension AI

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Contact Open Dimension:
📧 hello@opendimension.ai
🏢 10th Floor, JCX Business Tower, Japan Street, Bashundhara R/A, Dhaka 1229, Bangladesh